The Biggest Mistakes Business Owners Make That Cause Their Employees to Underperform with Annie Hyman Pratt at Joe Polish’s Genius Network

Episode Summary

Do you know the biggest mistake business owners make that causes their employees to underperform? What would it feel like to get your team firing on all cylinders and achieving the results and growth you desire?

Annie Hyman Pratt is an accomplished C-suite operating executive and business consultant with more than 20 years experience.  She works with entrepreneurial companies undergoing large scale change (often to the business model), rapid growth, and reorganization.  She took Coffee Bean and Tea Leaf from a mom-and-pop 7 store chain to a highly prized international brand.

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Here’s a glance at what you’ll learn from Annie in this episode:

  • The biggest mistake business owners make that causes their employees to underperform
  • How to get your team firing on all cylinders and achieving the results and growth you desire
  • The ultimate productivity tool that allows you to attract, retain and motivate your team members
  • What Annie did as CEO of The Coffee Bean & Tea Leaf to grow 3x faster and attract the top talent in the industry
  • The Human Accountability Model: The difference between “The Accountability Loop” and “The Victim Loop”
  • Annie shares steps you can take to quickly turn your team around when they aren’t performing and getting results”


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Show Notes

  • People usually experience pain with their teams in two categories: the first is that their team isn’t productive enough. That the team isn’t clear on roles, they don’t prioritize well, they don’t have the motivation to go after the vision, or they believe the team needs more assistance.
  • The second category is that people think their team isn’t competent enough: they don’t demonstrate the right values, aren’t service minded enough, they aren’t open or don’t demonstrate integrity.
  • You need good competent people and you need to right systems and processes in place but you need something that underlies all that, psychological safety.
  • Psychological safety is the belief that one is safe to tell the truth.
  • When people feel threatened they tend to spiral, we tend to lose our way. They begin to look for escape.
  • Psychological safety has to come before accountability if you want your team to take a chance on getting big results.
  • You can’t grow a business without a team and you can’t grow a team without creating a safe environment.
  • There are many ways to increase psychological safety, you as the business owner have the greatest impact on how safe your team is to go for the biggest outcomes.
  • We break down safety by blaming or judging, but it can also be implied by actions like rolling your eyes, sighing, or sarcastic comments.
  • The first step to repairing safety is to recognize when you are doing it.
  • You have a responsibility to do something different to repair the safety of your team.
  • The third step is to forgive, which is all about applying compassion for your team and yourself.
  • Think about yourself and how well you perform and think when someone criticizes you.
  • The next time you’re thinking “my team is totally incompetent”, ask yourself if you’ve made it safe enough for your team to drop their guard and go for the outcome instead.

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